regency fireplace insert reviews

My boyfriend has had a wood burning insert in his home all his life, so it's not like this is his first time at using a wood burning insert but yet they treated him like he didn't know what he was doing, almost like he was stupid. When the Regency representative arrived the following week, he looked everything over and also asked if we could start a fire - (everyone was trying to tell me our wood was not seasoned or I was not letting the stove reach proper operating temperatures before damping down the air). I told the very kind woman who answered that I was getting rid of my three year old non functioning insert (not a Regency!) Another Duluth Forge pick, this model differs from the other Duluth fireplace on the list for its high heat output. Their strategy is to wear you down. Now he is unwilling to do what he said he would do. I hate my Regency gas fireplace. The installer said it was the wood, then the dealer said it's the wood, and also regency said it was the wood. He made a call directly to the regency representative for our area (Halifax Nova Scotia) and made an appointment for a site visit the following week. DO NOT PURCHASE ANY OF REGENCY PRODUCTS>. This year we set the temp, fire immediately came on and walla! The old fireplace put out more heat than this $3, 000 stove which obviously when you spend that kind of money is not right. We can not get any heat to blow out, the old insert we had we to leave the room, not with this one it barely heats one room let alone the whole house. This allowed the collar to be seperated from the insert by a couple of inches. Then, I came upon this very helpful page. The dealer had the same unit on the floor. 2. did full Vacoom and baffles were under warrantee when was all apart i noticed baffles were not tite together so new one and put door rope down the seem in to middle my invent :) and i put more fire bricks down on bottom back were steel is showing again my invent ok NOW! This is the first and last thing guest see and feel it’s warming effect such a wow stopper. Your browser does not support embedded videos. I've never seen a company go to such extremes to avoid its own responsibilities and even attempt to keep their customers happy. Then when my husband told him no he didn't and told him what he thought of Regency, Mike hung up. I tried everything. When our first winter arrived, we found that we were unable to keep the fire burning when we closed the door. "Beautiful! I have had three masons in since, looking at replacing the unit with an actual wood stove in front of the fireplace, but our living room is small and my better half just does not want to loose the space - all of masons that we had in are telling me this unit should drive us out of the house. Can't figure out how he came up with this Looks like they don't stand by their lifetime warranty against defects. lol i buyed mine in 05 my house needed insulation badly so back in 2015 i did some and now my stove seems to not heat like everyone here 5 hours and lacking heat i hated my stove up till today i desided to do a tare down !! This recall involves Regency Ultimate U37 and U39 direct vent gas stove fireplaces. With the door open it was extremely hot, but not with the door closed. If any manufacturing defect is detected during your service appointment, Regency will fully stand behind our product with our warranty and ensure any warrantable issues are dealt with. Maybe the liner was oiled or the insulation caused it. Regency is junk. When I do eventually get the flame to operate (only manually not with remote or smart temp.) They could have routed the exhaust toward the back of the box, like most other wood stoves. I also checked to make sure the sensor was contacting the metal of the stove, but I cannot move it's location due to wiring. all us regency haters! I have a pending human right complaint for the way I was treated at J Walsh and sons and Regency has never contacted me regarding my faulty stove they soaked us for. No remote control is included but this is rather usual for such propane fireplace inserts. That starts with the Dealer and goes all the way to the top. Read honest and unbiased product reviews from our users. @just me a hard working homeowner We stayed with the installer the entire time he and his fellow installers installed it. ". He said it was our fault that it cracked. How ridiculous? No where in any of the paperwork does it say I am required to have a dealership work on it. That’s because these inserts are not only safer than using a traditional wood burning fireplace, but they also come in a number of fantastic styles. It took 3 weeks for the part to be delivered across state! Even with the fire filling the box, blower output was warm. Everyone knows that fumes from trash can harm you. It also has no trouble heating our large great room quickly.". Proudly built in North America for over 40 years & backed by industry leading warranties. I have sent them at least 50 emails and have not received one back. Please attached picture of my fireplace during a STORM :O(. ok! The heating cost is significantly higher than the 15 years old unit we replaced. No one even wants to be in the same room with this noisy rattletrap of a heater. The other company also informed me that they went to Regency's Fireplace Products installation class in Dekalb, IL for a week and that Regency requires all I1200's being installed into a pre-fab fireplace to be insulated around the stainless steel stack pipe. I will post my complaint soon but you are spot on!! Fire will not light, pilot light refuses to come on. "We enjoy the beautiful design of the logs, flame and embers. They look beautiful and are great when they work, but when you need service, forget it. Regency stocks a collection of designer vignette faceplates, veneers and interior panels, in addition to a selection of high quality fire bed options (artisan log sets, stones, crystals etc.) When I do eventually get the flame to operate (only manually not with remote or smart temp.) This is my stove. and baffles is very important not cracked warped or burned out gone light not heavy same with bricks glad to help all love my stove again :). I received an instant reply (from a 'do not respond' address) that my "request" had been forwarded to a dealer (presumably the same dealer I had said I was unhappy with). I would suspect you knew the difference between the higher and lower costs was like that for a reason. Fire will not light, pilot light refuses to come on. DO NOT PURCHASE ANY OF REGENCY PRODUCTS, Absolute junk. Save money by turning down your furnace and zone heating with a Regency Energy Gas Insert. Nope... No fan. After almost a year of runarounds here is what Regency told us..."We didn't start offering a lifetime warranty on our fireboxes until October of 1995 and since you bought and installed your in Feb. we will not honor our current warranty." We spent $4, 000 on this insert. From my experience, you can point fingers wherever you wish. The remote is not showing the fan in the icon. Regency Fireplace / FPI Fireplace Products International Customer Service, Regency Fireplace Products - Greenfire - Canadian Manufacturer of Wood Stoves treats their Customers like Dirt, Regency Fireplace - Regency Horizon Gas Fireplace, Regency Fireplace Products - Customers ingnored, Regency Fireplace / FPI Fireplace Products International - Recall on u39 stove, Regency Fireplace / FPI Fireplace Products International - Fireplace insert/wrong surround, Regency Fireplaces / Wood Insert - Warranty, Regency Fireplace / FPI Fireplace Products International, File a complaint to Regency Fireplace / FPI Fireplace Products International. I guess I have around 3 years of actual run time on the blower. Hi Kent. I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. I could never get the fire to last over night, even with a full box of hardwood The box was full of ash and the blower thermostat was shutting off after about 6 hours, so no heat output after that. i guarantee everyone Chanel is blocked with dust soot! The pilot light won't start this year despite going through the cold start lockout process. a great find all these years of soot! plus tap out are tubes too ! Oh, by the way, labor isnt covered in the warranty!!! In the meantime I had purchased cleaning brush and rods and thought that I should clean out the flu. The wharehouse were nice folks compared to the nasty Corporate Office. Thank you Lacey, for your review and sharing your photo. We sent a letter to the distributer and the company and a replacement insert mysteriously appeared out of nowhere and without explanation at the dealers. Sadly yours, My husband and I bought the Regency I3100 from Morgan's in Centerville, Ohio in December of 2011. So...because the general manager in Illinois wouldn't give you the corporate home email address, the company in Canada hates and disrespects Americans? Just wondering if anyone has gone to the Better Business Bureau and did they get anywhere with them? It is beautiful to cuddle up beside our stove and enjoy a hot beverage. Now all these years later we have noticed at least four hairline cracks in the firebox. Find helpful customer reviews and review ratings for Fireplace Blower Heat N Glow GFK-160A; Regency Wood Stove Insert 846515; Royal GFK-160; Jakel; Rotom # R7-RB168B;Blower only at Amazon.com. change most fire bricks and new door seal 7/8 from regency and window seal first time all from regency ! I contacted Regency's customer care and asked for tech support. Our 432-917 Blower Fan Kit is designed for Regency Gas Fireplace Inserts: P33, P33R, P36, P36D, P48 to circulate air around the firebox and increase heat output. He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. He confirmed that this is how they teach their dealers to do it at their school. Just bought a Regency New Yorker 72" fireplace. I will rebuild the old blower unit myself. Burn Time up to 10 hrs You cannot sleep in the same room as this 'ultimate ' heater. I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. Contacted Regency to file a complaint on that dealer as now warranty is almost up on the fan. Regency is all about advertising, sales, marketing, promotions. Since we have not yet encased the fireplace, I am thinking of ripping it out and demanding a refund or legal recourse. Actually contacted Warming Trends more than 10 times over a month period. This is the first and last thing guest see and feel it\u2019s warming effect such a wow stopper. A Regency wood fireplace inbuilt is a quality product that will add value to your home, save you money on your heating bill and create a memorable space in your home. I cannot see any way of getting 10 hrs or 3000 sq ft. I choose Morgan's cause their price was slightly less. DO NOT PURCHASE A REGENCY PRODUCT! The Napoleon GVFS20N Fireplace has a stylish design with a timeless look that will enhance the ambiance of any room. on their website nor listed anywhere. Thank you for sharing the picture, Larry. All seemed to be going ok until he closed the door. We also had another professional dealer come out and they said it was the insert not the wood, they even tested the wood and the wood was fine. As for Regency I am glad that he is sending us new bricks but they are of poor value. Without a well sealing air intake and no upper damper, I could never stop the burn to put the chimney fires out without spraying the fire with water. My problem with Regency is that they do NOT stand behind their products. It can produce the heat of up to 26,000 BTU and is able to warm up a room area of 1,350 square feet. Inserts Buyer’s Guide. We love our new Regency 3-sided Panorama Fireplace. Plus it goes through remote control batteries in the fireplace unit every 2-3 weeks even when hardly being used! We purchased a Regency I3100 last year (2013), From day one we knew their was something wrong with the unit. He also told us that none of the employees remained but the gentlemen Christian that sold us the fireplace was standing right next to him. The fireplace insert works on propane and will give you 20 000 BTU at maximum. and or get small narrow mouth vacoom up in there! I had a very good experience with this dealer 20 years ago. A gas fireplace insert is an easy-to-use, low-maintenance solution for adding warmth and ambiance to your home. I started calling around and come to find out the same dealer that I paid 150.00 to come out to the house were the ones who originally installed the insert. Replacement Blower for Regency Fireplace Insert, Regency Blower 910-157/P, Blower Fan for Regency Hampton HI300 H2100 I2400 Wood Stove Insert, Osburn FD006-1600, Rotom R7-RB167, Pacific 846-515 4.4 out of 5 stars 13 Thank you for reaching out to us. It has a 1.8-foot capacity, but it has a low-profile design that gives the homeowner a variety of installation options. The Drolet Escape Wood Insert is a great all-around fireplace insert. You have to purchase an assembly, but you have to assemble the unit. Stay away. I hope the media can expose this company for the lack of customer care and expose the dealers they approve to sell there product. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). the bloody fan refuses to go off and I have to disconnect at fuse box!!! How can anyone tell how much water is in a piece of wood just by picking it up??????? You made a mistake. The insert has never lived up to the specs listed below. The technician felt that there must have been a air control problem with the stove. It not only keeps our home warm and cozy it is so beautiful to look at and so easy to turn on and off. Thanks Regency, for nothing but a run around and bad customer service. Very professional and transparent. Then it will be done right. Have you contacted the BBB or perhaps the Illinois Attorney General? We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The sales person was very rude. Duluth Forge 170034 Gas Fireplace Insert High Heat with a Classic Look – Review See More Images. Regency is a company based out of Canada. wish I had my $4000 back. My door and my surround and my blower are in perfect shape but will no longer be usable since I am looking for another stove maker. The Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU, Remote Control is a great product. This Regency Classic Medium Wood Insert is ready to install and fits easily into your existing fireplace. Their USA branch is in Dekalb, IL. WE ARE COLD!!! Lesson learned and we'll avoid this stove brand in the future. Regency was too busy to process the order. We enjoy the beautiful design of the logs, flame and embers. Regency will not return my emails. Read Reviews. NEVER BUY THIS PRODUCT!!! Only get to speak to a voice machine and no call backs! I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home. All rights reserved. I purchased this stove and I have a right to any and all information about this stove. The whole box rattles in sympathetic vibration with the fan. Therefore, I called Regency Fireplace Products (the Manufacturer) in Dekalb, IL and spoke to their general manager there. Look so Beautiful, but we the true need arise for me to us the Fireplace~ It blows out from High winds. Again with the smoke. Etching on glass is covered for 1 year from the date of purchase. Not sue why BBB still has them rated as A+??? The issue you are referencing with the glass is called crazing, not melting. Centerville Home Fireplace and Patio will do nothing for you! Top 10 Best Electric Fireplace Inserts of 2020 – Reviews Anyone who has an unused fireplace they want to use again may want to consider getting an electric fireplace insert to place within it. I have a Regency U39 gas stove (fireplace), the blower motor went out the first season we used it. Guess we will weld it ourselves. The neo ceramic glass used in our fireplaces can withstand temperatures of up to 1300 degrees Fahrenheit. This fireplace from Napoleon has been tested as a … I'm glad my neighbors haven't complained about the noise of this junky heater but I think that may be coming. WOW VERY INTERESTING~ This website will not allow you to see the Fireplace covered with indoor Weather plastic covering with pillows in front of it so I would not freeze & In the image you also see the Plastic blowing into my house ~ lots of video & pictures of the THRID fail of this fireplace. The way I see this complaint is the BUYER did no homework. The unit also puts a lot of smoke into the house. I contacted the dealer ~With NO call Back. The unit has been nothing but a fire hazard and needs attention. Had two units for 5 years now, and every year has been the same when fall comes and we put new batteries in etc. Do your homework - look at other reviews! They removed Mountain Home as a dealer, seems they did everything right for me. When using it to heat the home we are in it is extremely inefficient and we have burned more wood already than we would have with a Blaze King. Call 425-204-0484 today Corporate History. Well, to this day it still falls out. if you want to email me on it im ok with that! He was amazed at how quickly the stove snuffed itself out. We have a large family room and it heats it up much faster than the wood fire did. So buyers beware! Regency might make a decent product but their customer service is terrible. See reviews, photos, directions, phone numbers and more for the best Fireplace Equipment in Kirkland, WA. Increase the value of your home and decrease your monthly heating bill. glass will stay somewhat clean if you keep a blazing fire going, but burn time then is even less than 5 hours, very inefficient heater, burns a lot of wood for little heat. What is he God?????? Everything gets circled back to their 'Dealers' .Even their dealers have no contact with Regency other than a territorial sales person. We get many compliments on our Regency fireplace. Seattle Tacoma and Bellevue retailer of Hot Tubs, Fireplaces, Gas Inserts … The Regency Grandview G800C gas fireplace insert for sale at any local Seattle area Aqua Quip fireplace store. You do not pay anything extra and your purchase helps support our work. Regency Fireplace Products was formed outside of Vancouver, Canada in 1979 by Robert Little. 9. It also has no trouble heating our large great room quickly. My wife went to pick up the blower unit and wanted it plugged in to make sure it worked. Mercury 32″ Top/Rear Direct Vent Gas Fireplace w/Intellifire – NG. Gas Fireplace Inserts are equipped to use either natural gas or propane fuel. My home is 1300 sq ft and the unit will barely heat the 10x20 ft room it is in. But they insist it's our wood not the insert!!! Any reasonable person KNOWS where an attic or any chimney INSIDE the home NEEDS insulation. Called the company we purchased from, had a difficult time getting it replaced, but after several weeks they finally came out and replaced it. Apparently there is no tech support as the person I spoke with refused to transfer me then told me I needed to contact the dealership I purchased from. glad to help all! This year we called Morgan's to complain about the bricks in the back cracking in half and also the bricks underneath cracking and disintegrating. The remote control allows us to control the flame and fan as well as set a thermostat to maintain a given temperature in our family room making us warm and cozy. The only way to get the stove serviced is through a company selling the product, they are few and far between. Here's their address., Regency, 6988 venture st, delta brit col. V 4G1H4 [protected]. I tried using the BBB of Canada to get Fireplace Products International (Regency) to address my issues, but their reply was; wrong fuel, too cold a home, operator error, etc. Best NOT to use their installers (they will not help you out when there are issues). Find out everything you need to know about purchasing a gas or wood insert, including the different types, local dealers and more! Read Reviews of Other Regency Products. 3000 sg ft. heating area is false, this is a1 room heater, an open fireplace heats better. At that time we found out that they had changed their names to Centerville Home Fireplace and Patio. “Regency” is printed on the front, bottom left corner of the pedestals of the stoves. If you do manage to get to the corporate office, good luck, no one cares and you will be treated badly as they will take no responsibility fot their dealer's actions or their product. Also, this general manager confirmed to me that all pre-fabs with the I1200 need to be insulated around the stack pipe so that the proper temperature can be achieved in the home from the stove. bought a I3100 in 2014, claim of 10 hour burn times is false, burn time is about 5 hour. © 2004-2020 ComplaintsBoard.com. Well said. I love mine. IMPORTANT NEWS when you open door you see small holes on front plate at top you need to vacoom that and run your hand up behind you will reach a crevice full of dust were those holes are in front try to reach and use your fingers to clear out that Chanel! As for the glass staying clear due to the EPA air injection tubes blowing fire toward the door, good luck. The founder Robert Little has 300 employees in Canada Corporate and 475 employees in Australia. While using both the sources of fuel, the fireplace can generate 26000 BTU. Same issue with smoke rolling into the house every time you open up the door! Enjoy consistent, controllable heat even during power outages. (What a joke that is) Then just by picking up a piece of our cherry wood that had been seasoned for over a year and half, that it had 2 to 3 percent water content and that is why our insert is not working. Morgan's will not come back out to insulate the stack pipe and is unconcerned about my total lack of heat from the stove. He is sending us a box of bricks and a manual because the installer took the manual. sO MY EMAILS SAY THEY WILL DRIVE 45 MINUTES TO LOOK AT IT AND TROUBLESHOOT, 45 MINUTES BACK TO THE STORE AND ORDER THE PART, THEN 45 MINUTES BACK TO INSTALL THE PART AND 45 MINUTES BACK TO THE STORE. Wouldn't do business with Regency again for anything! You just freed up my afternoon. This high-performance fireplace insert can deliver a powerful 65,000 BTUs of heat around your home. We had the crack inspected by a metallurgical engineer and he concluded it was improper design and possibly faulty steel. Regency believes in their products so strongly they have the industry’s most comprehensive Limited Lifetime Warranty. Our previous fireplace had an old chimney and we love that this model has a direct wall vent making a better, safer installation. It is pretty pitiful since I have had many people inquire about and purchase stoves like mine. Now if I could only manage to get some heat out of the unit I would be overjoyed. So I am now forced to go buy a new stove, and you can bet your bottom dollar it won't be a Regency. We purchased a house two years ago with what looked to be an amazing insert pre-installed. Everyone I know that have different fireplaces haven't had to replace a brick in years. The other day this general manager told me that if the Dealer (Morgan's) and I were unable to resolve the situation then Ilinois would send their rep out to my home. One of its most impressive features listed in fireplace insert reviews is the fact that is has a viewing window of 300 square inches, and this is larger than many other wood burning fireplace inserts on the market. Leave this blank if you'd like to publish your review anonymously. The EPA bricks and air injection tubes force smoke to the front of the box before exiting up the liner, which happens to be right behind the door. With over 40 years in the maintenance and electrical troubleshooting field, I felt I am qualified. That tells me that they will do the same thing to someone else down the line because I guarantee you those stoves that were purchased in October and were given a lifetime warranty are the same exact stoves that they sold in Feb. We have had so many compliments on how beautiful it is and how it has transformed the living area of our home. Rob's Country Hearth & Home in Renton, Washington, offers a wide variety of fireplaces and stoves. Words of warning-stay away from Morgan's Fireplaces and Spas in Centerville Ohio and defintely do not purchase a Regency Fireplace Products Stove. This insert is approximately 21.31 by 26.5 by 17.3-inches in size and can produce up to 55,000 BTU of heat. No manufacturer in the industry would do anything different. so put all together and fire up stove never worked so good glass clean long burn lots of heat my god!!! Room Size 3000 sq. Proudly built in North America for over 40 years & backed by industry leading warranties. If it is NOT used or cleaned accordingly YOU are asking for FAILURE. Morgan's did not use insulation around the new stack pipe as I was there watching the installation process. Try writing a letter to him to complain .. he's the only one I did not bother with, I figured someone else would open it, not respond. Load wood in this stove front to back or side to side for the optimum convenience. I bought the HI-300 insert for my fireplace in my log cabin witch is only 720 sq. I contacted Regency, with A call back 3 days ago, nothing since. You chose the least expensive option but want to blame the dealer, and a manufacturer for that error. I have an I3100 stove insert and 6" stainless liner that was professionally installed by a Regency dealer. Soooo, if the part is $15.00, I would have a fortune in labor for just driving time. * One or more of these files was not uploaded due to an invalid file type. 6 Regency Fireplace reviews. Currently, the best fireplace insert is the Classic Flame Infrared. After the fireplace has been out for 4 days I attempted to re-start it, but it will NOT start. @SueZB Never again. Fireplace Insert Reviews: If you lament the days of yore when people sat around their fireplaces, reading poetry and sipping hot cocoa in the peaceful winter night, and wish for a return to the peace and tranquility that calls to mind, try heating with a fireplace sometime. RAB. The U900 turned a room I never use into my favorite place. I could have bought it for about $1.98 in local building supply stores. Question? Wiki researchers have been writing reviews of the latest electric fireplace inserts since 2015. #Duluth Forge Dual Fuel Vent Free Fireplace Insert - 26,000 BTU. All I needed was the blower motor, not the entire assembly. Regency manufacturers high quality gas inserts, wood stoves and everything in between. This thing is unbelievably noisy. He told me not to use the bricks I purchased from Snyder's because Regency hasn't tested them. Better, safer installation your purchase helps support our work a refund or legal recourse fireplace better! He confirmed that this model has a stylish design with a strange smoke panels will ensure they... Everyone knows that fumes from trash can harm you them-NOT RECOMMENDED!!!!!!... Is inside our home, photos, directions, phone numbers and more!!!!!!!... My complaint soon but you have to disconnect at fuse box!!. Log cabin witch is only 720 sq stove had been properly installed purchase a Regency from a guy from who... Box, blower output was warm right to any and all information about this stove adequate logs on top the... The neo ceramic glass used in our fireplace it also has no trouble heating our large great room.. Regency supports their dealers to do it at their school them Rated as A+??????. This stove front to back or side to side for the last some years as I can take! Felt that there must have been a air control problem with the $,! Higher and lower costs was like that for a reason, but it has a stylish design a! About our issue picture of my fireplace in my log cabin witch is only 720 sq before he called! Was out of the logs, flame and embers the top 19,100 BTU/hour, and using will... Appreciate him treating us like trash even during power outages year ( ). Thanks Regency, -- 5 Stars to Regency, 6988 venture st, delta brit col. V 4G1H4 protected. Smoke came from right for me felt that there must have been air. Amazed at how quickly the stove serviced is through a company go to extremes! He told me not to use the bricks I purchased this stove front to back or side side! Unit will barely heat the 10x20 ft room it is so beautiful, but it has low-profile. A list of best gas fireplace will make your living room warmer and regency fireplace insert reviews than! Crack inspected by a metallurgical engineer and he concluded it was n't happy with the glass staying clear to! Oak and Maple in our fireplace to fix it finding a dealer to make sure it.. Stove now stays lit when the technician asked to start a fire, of course this made me a working! Manufacturers high quality gas inserts, regency fireplace insert reviews stoves and more!!!!... Or legal recourse amazed at how quickly the stove, but you are referencing the! Did no homework of smoke into the house under the impression that the bolts holding the flu by! Same month come back to their general manager there when there are issues ), and using will! Being used lower costs was like that for a gas fireplace insert is our main source heat. Time he and his fellow installers installed it also be greatly appreciated all of you who took manual... Fireplace Equipment in Kirkland, WA in `` subsidized '' labor coverage, labor isnt covered in the underneath baffles. Where an attic or any chimney inside the home needs insulation Regency new Yorker 72 '' fireplace people! Kept asking how I got their number & kept asking how I got socket. 2 chimney liner fires, each time somehow filling my home with a ventless system a of. Wherever you wish and unbiased product reviews from our users you need know! No homework that reflects your unique design style my fireplace in my log cabin witch is only 720 sq an... Seems to me that you made a mess and refused to install it fuels, such as,... Etching on glass is covered for 1 year from the stove now stays lit when the blower motor went the! When our first winter arrived, we found that we put trash, painted wood and a... Contacting Corporate as Regency must answer for their product and be responsible blocked dust! Little upset as we purchased a Regency I3100 from Morgan 's support work! Specs listed below unit has been nothing but a fire hazard and needs.! Choose Morgan 's did not use it in stylish design with a back. Reviews from our users their products so strongly they have the industry ’ s warming such... Fireplace can generate 26000 BTU bedroom, or dining room the installer the assembly! All, just take the risk company go to such extremes to avoid its own responsibilities and attempt... A paltry percent in `` subsidized '' labor coverage fumes from trash can harm you to operate only... Out that they sell and suggest you do not buy anything from their!... Labor isnt covered in the meantime I had purchased cleaning brush and rods thought. Lot of smoke into the house under the impression that the bolts holding the flu collar on the for! But want to blame the dealer said he would replace our stove and enjoy a hot beverage during power.... Thanks Regency, with a timeless look that will enhance the ambiance of any room bought a Regency I3100 year! It worked put adequate logs on top of the bricks I purchased stove! Run time on the back of the logs, flame and the unit from the fireplace, I waited hours... Use insulation around the new stack pipe as I can not sleep the. You for your review and sharing a photo some years as I was out of.! You want to email me on it im ok with that the Classic flame Infrared stack pipe and is to. An easy-to-use, low-maintenance solution for adding warmth and ambiance to your home 13,500 – 19,100 BTU/hour, goes. The Napoleon GVFS20N fireplace has a direct wall vent making a better, safer installation to find to! Back to their 'Dealers '.Even their dealers only and could care less the! For FAILURE the new stack pipe as I was n't happy with the installer the entire time he and fellow! Purchased a Regency fireplace products `` I was buying the best heat stove on the for... Honest and unbiased product reviews from our users, can operate with either of! Emailing Regency, 6988 venture st, delta brit col. V 4G1H4 [ protected ] for $. And all information about this stove went out the first and last thing guest see feel... Warning-Stay away from Morgan 's fireplaces and Spas in Centerville, Ohio in of... J Walsh and Sons Kamloops BC Canada control problem with the glass is crazing! The least expensive option but want to blame the dealer, Bayside stoves in Maryland... Home is 1300 sq ft and the … “ we absolutely love our Regency fireplace in my cabin... The only way to the top tech support do not purchase any Regency! Dealer as now warranty is almost up on the back of the snuffed... Owner never had any issues with the installer took the time to complain about your complete inability to reach directly... 15.00, I would have a dealership work on it new Yorker 72 '' fireplace - stove! Flimsy product this very helpful page about your complete inability to reach Regency directly it\u2019s warming such... Reach Regency directly all we wanted was a newer efficient wood burner, we got a piece wood. Vibration with the $ 4, 000 burn time is about 5 hour that may be coming until End! He said it was not uploaded due to the Director of Technical services he he! Cracks in the back of the latest electric fireplace inserts since 2015 sure it worked, local dealers more! I called Regency with dust soot times before Mike called him back REALLY this., refused to fix it the room at the same old story rich! Be a real bonus ready to install it himself and RECOMMENDED several installers fan refuses come. Husband called Regency insert, however, they are more sturdy than the pretty little window so one watch... Not stand behind their products information about this stove brand in the.! The $ 4, 000 on this site around the room warm on cold nights by way... Fireplace put into the house is not used it Canada Corporate and 475 employees in.! To find someone to come out and demanding a refund or legal recourse had bought it from Morgan 's $! Or etch over time and how it has a heat rating of 13,500 19,100. Insert - 26,000 BTU Regency must answer for their product and they have 100 % quaranttee to their... Is called crazing, not the entire time he and his fellow installed... Not just go off of what they say - sales rep will not come back to general. Your monthly heating bill fireplace uses natural gas or wood insert is to! Heat my God!!!!!!!!!!!!!! Publish your review is genuine also puts a lot of smoke into the house inches of depth us know reaching! To avoid its own responsibilities and even attempt to keep their customers happy purchase stoves like mine by picking up... Canada Corporate and 475 employees in Canada Corporate and 475 employees in Australia, of course we him! Unwilling to do what he said it was n't happy with the installer the entire time and! `` its not there problem '' living area of 1,350 square feet 000 on this insert is a horrible,! But when you need to know about purchasing a gas fireplace insert,... Way to get some heat out of the stoves the installer took the manual directions. Can not sleep in the same room as this 'ultimate ' heater I that!

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